Refund Policy

Canvas Supermart Refund Policy

At Canvas Supermart, we are committed to providing you with the highest quality canvas prints and frames, delivered right to your doorstep anywhere in Australia. Your satisfaction is our priority, and we strive to ensure that every product meets your expectations. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund policy as outlined below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The request for a refund must be made within 30 days of the delivery date.
• Proof of purchase (order number, receipt, or invoice) must be provided.

2. Non-Refundable Items

We do not offer refunds for:

• Custom or personalized prints that are created specifically according to your specifications.
• Items that have been damaged due to misuse, negligence, or improper handling by the customer.
• Clearance or sale items.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team immediately at [customer service email] with the following information:

• Order number
• Detailed description of the damage or defect
• Photos of the damaged or defective item

We will arrange for a replacement or a full refund, including any shipping costs incurred.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [customer service email] to request a return authorization.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

6. Shipping Costs

• Shipping costs are non-refundable, except in cases where the item is damaged or defective.
• Customers are responsible for return shipping costs, except in cases where the item is damaged or defective.

7. Exchanges

If you wish to exchange an item, please contact our customer service team to discuss the details. Exchanges are subject to product availability and our standard return policy.

8. Contact Us

If you have any questions about our refund policy, please contact us