Frequently Asked Questions

How long does shipping take?

Shipping typically takes 5-7 business days for standard delivery within Australia. For remote areas, it may take a bit longer. You will receive a tracking number once your order is shipped, so you can monitor its progress.

Do you offer express shipping?

Yes, we offer express shipping options at an additional cost. During the checkout process, you can select express shipping to receive your order faster. Express shipping typically takes 2-3 business days.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team immediately at customer service email with your order number and photos of the damaged item. We will arrange for a replacement or a full refund, including any shipping costs incurred.

What Payment Methods Are Accepted?

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay for your order using major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay. Rest assured, all transactions are securely processed to ensure your personal information is protected.

Is my payment information secure?

Yes, your payment information is secure with Canvas Supermart. We use industry-standard encryption technologies and secure payment gateways to protect your personal and payment information. Your data is treated with the utmost confidentiality and is never shared with third parties.

How do I place an order?

Placing an order at Canvas Supermart is easy! Simply browse our collection, select the canvas print you love, choose your desired size and frame options, and add it to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order.

Can I cancel or change my order after it has been placed?

If you need to cancel or make changes to your order, please contact our customer service team as soon as possible at [customer service email]. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes or cancellations may not be possible.

What is your return policy?

We offer a 7-day return policy for unused, undamaged items in their original packaging. If you are not satisfied with your purchase, contact us at customer service email within 7 days of delivery to initiate a return. Custom or personalized prints and clearance items are not eligible for returns.

How do I return a damaged or defective item?

If your item arrives damaged or defective, please contact our customer service team immediately at customer service email with your order number, a detailed description of the issue, and photos of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs incurred